**Refund & Return Policy**

We want you to love what you ordered. If something is not quite right, we are here to help.

**Return Eligibility**

You may return items within 14 days of the delivery date for a refund or exchange, provided that:

- The item is unworn, unwashed, and undamaged
- All original tags and labels are still attached
- The item is in its original packaging
- The item is not marked as final sale or non-returnable

We reserve the right to refuse returns that do not meet these conditions. If a returned item shows signs of wear, stains, odours, or alteration, we will not process a refund and may send the item back to you at your expense.

**Non-Returnable Items**

The following items are not eligible for return:

- Items marked as final sale or clearance
- Intimates and undergarments for hygiene reasons
- Gift cards or store credits
- Customised or altered pieces

**How to Initiate a Return**

To start a return, please contact us at ninkastudio@gmail.com with your order number and the item(s) you wish to return. We will provide you with the correct return address and any additional instructions.

Please do not send any item back to us without first contacting us. Returns sent without prior authorisation may not be accepted or processed.

**Return Shipping Costs**

Return shipping costs are the responsibility of the customer, unless:

- The item received is defective or damaged upon arrival
- We shipped the wrong item by our error

In these cases, we will cover the return shipping cost and provide you with a prepaid shipping label where available.

We recommend using a trackable shipping method for your return, as we cannot be responsible for items lost in transit on their way back to us.

**Refund Processing**

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5 to 7 business days.

Please note that your bank or credit card issuer may take additional time to reflect the refund in your account. If you have not seen the refund after 10 business days from our approval, please contact us and we will assist you in tracing it.

Original shipping charges are non-refundable, except in cases where we shipped the wrong item or the item was defective.

**Exchanges**

If you wish to exchange an item for a different size or colour, please contact us at ninkastudio@gmail.com. Exchanges are processed on a case-by-case basis and depend on stock availability at the time of your request.

For exchanges, we ask that you return the original item to us first. Once we receive and inspect it, we will ship the exchange item to you at no additional shipping cost for the second shipment. If the requested exchange item is out of stock, we will offer you a refund or store credit instead.

**Defective or Incorrect Items**

If you receive an item that is defective, damaged, or not what you ordered, please contact us within 7 days of delivery at ninkastudio@gmail.com. Include your order number, a description of the issue, and clear photographs showing the defect or discrepancy if applicable.

We will review your case and arrange for a return, exchange, or full refund including original shipping costs as appropriate.

**International Returns**

For international orders, return shipping costs and customs duties are the responsibility of the customer unless the return is due to our error. We recommend using a shipping method that provides tracking and insurance, as we cannot accept responsibility for items lost or damaged during international return transit.

Please ensure that any return packages are clearly marked as "returned goods" on customs forms to avoid unnecessary duties or delays.

**Store Credit**

In some cases, we may offer store credit as an alternative to a refund. Store credit is issued as a code that can be applied to future purchases on our website and does not expire. If you would prefer store credit over a cash refund, please let us know when you initiate your return.

**Final Sale Items**

Items purchased during promotional sales or marked as final sale cannot be returned or exchanged. This will be clearly indicated on the product page at the time of purchase. Please double-check sizing and product details before ordering these items, as we will not be able to accommodate returns for change of mind.

**Contact Us**

If you have any questions about returns, refunds, or exchanges, please reach out to us at ninkastudio@gmail.com. We are here to make the process as clear and straightforward as possible, and we will respond to your inquiry within one to two business days.