**Shipping & Handling**

We ship worldwide from our studio in Shenzhen. Every order is carefully packed and dispatched from our facility, and we take care to ensure your items arrive in the best possible condition.

**Processing Time**

All orders are processed within 1 to 3 business days after payment is confirmed. Orders placed on weekends or public holidays will begin processing on the next business day.

During promotional periods or new collection releases, processing times may extend to up to 5 business days due to higher order volume. We will notify you if any significant delay is expected.

Once your order has been packed and handed over to the carrier, you will receive a shipping confirmation email with your tracking number.

**Shipping Destinations**

We ship to most countries and regions worldwide. If your location is not available at checkout, please contact us and we will check whether we can arrange delivery to your address.

**Shipping Methods and Estimated Delivery Times**

We offer a range of shipping options at checkout. Estimated delivery times vary by destination and are calculated from the date of dispatch, not from the date of order placement:

- **Standard Shipping** — approximately 5 to 10 business days for most international destinations, and 3 to 5 business days for domestic orders within China
- **Express Shipping** — approximately 2 to 4 business days for most international destinations, and 1 to 2 business days for domestic orders within China

Please note that these are estimates only. Actual delivery times may vary depending on customs clearance, local postal services, weather conditions, or other factors outside our control.

**Shipping Costs**

Shipping costs are calculated at checkout based on the destination country, the weight of your package, and the shipping method you select. You will see the final shipping fee before you confirm your order.

We occasionally offer free shipping promotions. If a free shipping offer is active, it will be clearly displayed on our website and applied automatically at checkout when the qualifying conditions are met.

**Order Tracking**

After your order has been dispatched, you will receive a tracking number by email. You can track your shipment through the carrier's website using this number. Please note that tracking information may take up to 24 hours to appear in the carrier's system after dispatch.

For further details, please refer to our separate Track Your Order page.

**Customs, Duties, and Taxes**

For international orders, your package may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are determined by local customs authorities and are the sole responsibility of the recipient.

We have no control over customs procedures and cannot predict whether duties will apply or the amount you may be charged. We recommend checking with your local customs office before placing an order if you are unsure.

Please be aware that we are required to declare the full value of the contents on customs forms, and we cannot alter this amount for any reason.

In some cases, customs authorities may hold your package for inspection or request additional information from you. We are not responsible for delays caused by such procedures. If your package is refused entry or returned to us due to unpaid duties or an unclaimed delivery, we will issue a refund for the product cost only, minus any return shipping fees incurred. Original shipping charges will not be refunded in such cases.

**Incorrect Shipping Address**

It is your responsibility to provide the correct and complete shipping address at checkout. Please double-check all details before confirming your order.

If you realise that you have entered an incorrect address after placing your order, contact us immediately at ninkastudio@gmail.com. If your order has not yet been dispatched, we will do our best to update the address for you. If it has already been shipped, we cannot make any changes, and we are not liable for packages delivered to the address you provided.

If a package is returned to us due to an incorrect or undeliverable address, we will contact you to arrange reshipping. Additional shipping charges will apply for the second shipment.

**Lost or Delayed Packages**

Once your package has been handed over to the carrier, we are no longer in control of the transit timeline. However, if your package has not arrived within the estimated delivery window and the tracking shows no updates for more than 7 consecutive business days, please contact us at ninkastudio@gmail.com with your order number.

We will open an inquiry with the carrier on your behalf and keep you updated on the progress. Please note that carriers may require up to 2 to 4 weeks to complete an investigation before they declare a package lost.

If a package is confirmed lost by the carrier, we will offer you either a full refund or a replacement shipment, subject to stock availability.

**Signature on Delivery**

Most shipments do not require a signature upon delivery. If you would like to require a signature for your package, please leave a note in your order comments or contact us before your order is dispatched. We will add this instruction to your shipment where available. Please note that this may cause a slight delay in processing.

**Combined Orders**

We generally ship all items in a single order together. If you place multiple separate orders, they will be shipped independently and cannot be combined. Each order will have its own tracking number.

**Contact Us**

If you have any questions about shipping or handling, please email us at ninkastudio@gmail.com. We are happy to clarify anything you are unsure about and will respond to your inquiry within one to two business days.