Once your order has been shipped, you will receive a confirmation email containing a tracking number and a direct link to the carrier's tracking page.

You can track your shipment at any time using the information provided in that email. Please allow up to 24 hours after receiving your shipping confirmation for the tracking status to update, as carriers typically take some time to scan and register new parcels in their system.

If you have created an account on our website, you may also view your order status and tracking details by logging in and visiting your order history page. Tracking information is not available through other channels.

In the event that your tracking number does not show any movement for more than three business days, or if the carrier reports your parcel as delivered while you have not received it, please contact us immediately at ninkastudio@gmail.com with your order number in the subject line. We will open an investigation with the carrier on your behalf and keep you informed of any progress.

We are not responsible for delays caused by customs processing, weather conditions, or other factors outside our control once the parcel has been handed over to the carrier. However, we will do our best to assist you in resolving any delivery issues that arise.

For international orders, please note that tracking may be less detailed once the parcel leaves the originating country, depending on the destination postal service. If you require additional delivery confirmation or signature on receipt, please let us know before placing your order, and we will do our best to accommodate your request where available.